Order Information

***All of our items are handmade and all SALES ARE FINAL. We keep many of them in stock, but from time to time when our orders get heavy, there will be a wait time. We fill orders according to when they were placed. If you order our stitcheries, or needle felting items, they will take time to make if they are not in stock. All stitcheries and needle felting items are hand stitched and made by me. I do not hire them out. This is to ensure you receive the very best.***

***NO SHIPPING WILL BE CHARGED FOR MAILED PATTERNS.

*** We accept all major credit cards, Master Card, Visa, Discover, and American Express. We also take money orders personal checks and Pay Pal.

*** Please allow 2 to 4 weeks shipping (wholesale & retail). We will not ship your order until payment is made in full. Most orders do NOT take this long but during fall and winter months we are very busy so you may want to plan ahead (especially wholesale orders). If you are local, we will deliver free. (Within 35 miles.)

*** If you are not completely satisfied with your order, please contact us so we can attempt to make it right.

*** Because of the nature of some customized products, all SALES ARE FINAL. No refunds will be allowed, and some exchanges in some cases can be made if you ship the item you are needing an exchange for back to us. Any order discrepancies found must be reported to us within 3 days from the date you received your order. Returns must be reported to us within 5 days from the date you received the order, NO EXCEPTIONS. You must contact us by email or phone for pre-approval on ALL RETURNS. You need approval from us before returning any items and you must provide us with a UPS or USPO tracking code for the item you are returning so we can track the items. ANY ITEM NOT APPROVED FOR RETURN WILL NOT BE REFUNDED, NO EXCEPTIONS. We are not obligated to refund or replacement any returned items that we have not pre-approved. Undamaged merchandise returned must be pre-approved and in the same condition as when it was shipped. All shipping charges are your expense and will not be refunded. Any items returned that are not damaged with be charged a 20% restocking fee provided the return was pre-approved.

*** If paying by personal check, check will be held for five business days before item is mailed to you.

*** Payment must be received in 8 days. $30.00 charge on returned checks!

*** Check Payments are to be made out to:
Candy Young
2992 Larose Rd.
Bruner Mo. 65620

*** We are not responsible for items lost or damaged in shipping if you did not purchase insurance. If you have a question as to how much shipping costs would be, send us an email with your zip code and we will calculate the cost for you.

*** If you have any questions, please send us an email at cottoncandycreations@centurytel.net or joncanyoung@yahoo.com
Alternatively, just give me a call, I will be happy to help you.

***Shipping Info***
To purchase a product, click on the Add to cart button. This will take you to another screen, but you will have the option to continue shopping. We use the Priority Mail USPS method to ship, so your items get to you faster.

0-$25.00~$6.50
$25.01-$55.00~$8.25
$55.01-$100.00~$10.75
$100.01-$129.99~$14.00
$130.00-$174.99~$18.00
$175.00-$204.00~$22.00
$204.01-$250.00~$35.00

Anthing above
***I accept the following methods of payment:
MONEY ORDER
PERSONAL CHECK (5-day hold)
ALL CREDIT CARDS
PAY PAL
Please send check or money order payment to:
Candy Young
2992 Larose Rd.
Bruner Mo. 65620
Phone: 417-818-8797
I ship at least a couple of times a week, usually on Monday and Fridays.

Thank you for stopping by and hope you will come back!


Disclaimer.....
The buyer assumes all responsibility for determining the suitability of all products, sold by us, for their specific use. We assumes no liability for damage or injury resulting from the use of these products sold or supplied by this company. We are not responsible for shipper damage.